Service Delivery and
Outsourcing: Implementing, Managing and Improving Partnerships (MCR Elective)
This seminar will discuss leading practices for designing a real estate and
facilities service delivery model, selecting partners, enabling transition and
organizational change and, finally, managing & continuously improving the
ongoing relationship. The course will address numerous issues, including what
should be handled in-house vs. delivered through outsourcing. The challenges and
risks inherent in any service delivery partnership will also be explored.
Different service delivery models, relationship management approaches,
technology enablement strategies, compensation structures, and performance
measurement models will be discussed and debated through lecture and in-class
team work. The intent is to provide seminar participants with a roadmap for
creating successful partnerships from both the end user and service provider
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information and logistics.