Successful partnerships that strategically outsource
services to leverage a vendor's specialized experience, operating efficiencies,
and economies of scale will be explored. Best practices in determining which
functions might be outsourced, selecting partners, enabling transitions, and
managing the ongoing relationships will be shared. Various models, approaches,
strategies, compensation structures, and metrics will be discussed and exercises
will deepen learner understanding of how to: Assess service delivery models,
Prepare an outsourcing strategy, Execute an outsourcing process, Manage a
successful service delivery relationship. Click
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